Train Your Staff for Less Than $80!

Gather your staff in a room, set up a computer and projector, follow the link, type in the password and play! Your order includes unlimited access to session’s recording by Robert Wendover, including extensive question and answer periods, participant materials and supplements.

"Well, Duh!" Teaching Millennials How to Problem Solve  Recording
Many Millennials struggle with everyday problem solving:

• The retail clerk who always asks a manager rather than checking stock herself.
  
• The customer service rep who repeats stock answers that don’t address the customer’s situation.
  
• The auditor who texts his boss with every  issue, rather than preparing a reasoned explanation for exceptions and taking responsibility.
  
• The plumber’s assistant who has to be asked for specific tools rather than anticipating his boss’s needs.
  
• The bank teller who takes every customer question to a manager for a decision.
• The graphic artist who limits her creativity to the available templates.
• The grocery stocker who struggles to resolve simple differences between what’s on the pallets and what goes on the shelves.

These are all real examples gleaned from our work with managers. If you’ve seen these behaviors in your workplace, then this webinar is for you! Here’s what we’ll cover:

• The problem solving brain – A short course on how you could be thwarting Millennial problem solving skills because of your supervision style.
  
• The 5 step process to integrating effective problem solving practices into everyday supervision.
  
• The secrets to scaffolding – Why this principle is critical to the problem-solving process and how to ensure that it’s happening in your workplace.
  
• The one fail-safe strategy for hiring good problem solvers.
  
• The three essential steps for encouraging good habits of mind and why this is so absolutely critical to fostering a problem solving workplace.   

• Access to the live webinar – 60 minutes worth of meaningful learning and ideas you can put to work within minutes of leaving the session.
  
• Access to the recording – Adults don’t learn everything the first time around, this is your opportunity to review the material again and again, especially when you really have time to process it.
  
• A supplement full of information and resources to help you augment your learning, along with case studies to use with staff and a worksheet for critiquing your approach to fostering better problem solving on the job. 

Click here for even more information!

Allow 24 hours for the webinar confirmation link to reach you.
 

• Set clear expectations for all ages without fostering resentment.
  
• Capitalize on young professionals’ obsession with technology and engage them at the same time.
  
• Gain the respect of veteran skeptics who resent being supervised by someone a generation younger.
  
• Resolve the inevitable cross-generational conflicts that arise in any workplace.
  
• Use a simple three-step process to promote on-going mentoring and coaching between workforce veterans and emerging workers.

Allow 24 hours for the webinar access link to reach you.

Best Practices for Onboarding Millennial Employees — Recording.  

How much time and money are you losing on poorly-oriented new hires? In today’s economy, you can’t afford to let them languish without the proper introduction, training, coaching, and feedback. Those in the emerging generation may be impatient, distracted and focused on their smart phones, but research shows that the first month can make or break a person’s performance. Your inability to connect with them can end in a costly failure.

There are solutions that will get your young hires off on the right foot! This webinar is designed to show you how to get the most out of Millennial hires during their first 30 days on the job. Based on the hundreds of conversations we’ve had with managers about what works and what doesn’t, we’ll provide you with the strategies you need to ensure that your Millennial hires will hit the ground running every time. Leave this session with solutions you can implement immediately.  In this webinar, you’ll learn how to:

• Set the proper expectation from the first hour on the job.
  
• Use technology to engage Millennial hires when communicating parameters, on-boarding information, support, and a sense of welcome.
  
• Give newcomers with the tools they need before their first day on the job.
  
• Build strong relationships from the get-go with a peer mentoring program.
  
• Set clear and memorable expectations Millennials will embrace right away.

Allow 24 hours for the webinar access link to reach you.

Figure It Out! How to Provide Effective Millennial Feedback — Recording

Are you losing a week per month providing feedback to young hires? When you add up the five minutes here and the ten minutes there, the interruptions add up. Whether they deserve it or not, Millennials have developed a reputation for expecting too much feedback. But as a manager, you are caught in the crosshairs. On one hand, you want to nurture these enthusiastic new contributors. On the other, there’s not enough time in the day.

• Establish boundaries from the first day on how you will provide feedback.
  
• Nurture your young hires’ confidence in their critical thinking.
  
• Teach professionals a five-step process for self evaluation before they come to you.
  
• Set parameters and provide a balance between feedback and self-assessment.
  
• Encourage a simple system for providing observation from veteran peers.

Allow 24 hours for the webinar confirmation link to reach you.

Training the Millennial Mind — Recording.

• Capitalize on the learning styles of individual young employees.
  
• Use a five-step process to adapt your content to impatient Millennial minds.
  
• Establish training expectations to ensure that critical skills are integrated into the workplace from the first day.
  
• Engage restless Millennials in a classroom learning environment.
  
• Reinforce Millennial learning using three simple, but essential techniques.

Allow 24 hours for the webinar confirmation link to reach you.

Fostering Everyday Knowledge Transfer — Recording.  
 

• Build an instant appreciation within your team for the skills and experience of other generations.
  
• Get people who are too busy, too tired and too distracted to actively participate in knowledge sharing.
  
• Nurture veteran technophobes to share knowledge on a digital platform.
  
• Get today’s digital natives to embrace the practice of learning from their veteran colleagues.
  
• Develop and implement a simple, three step plan for championing knowledge transfer as a part of everyday productivity.
  
• Develop and implement a simple wiki to collect and organize the knowledge being shared.

Allow 24 hours for the webinar confirmation link to reach you.

Webinar 3-pack Big Deal!

Register for two of the webinars that are most pertinent to you, and attend the third one free! Join in live, or take advantage of your on-demand access to the recordings so that you can review them over and over to gain insight and understanding.  Choose from any of the titles above!

Order this webinar package and you’ll also receive a complimentary copy of The Sandwich Manager Solution Series: 52 Tips E-book!   You’ll also receive post-webinar materials to further your training on each topic. 

You’ll save $120 with this webinar package! Click here to learn more.
 

After purchase, we wil contact you to choose your webinar topics.