Don’t Own Uncomfortable Encounters
Don’t own your uncomfortable encounters. When was the last time you dealt with an angry, frustrated or hostile customer? We’ve
Boost Customer Retention
Increase Productivity
Keep Reps on the Job Longer
by improving your daily decision culture.
In this time of upheaval and uncertainty, the daily decisions your reps make can make or break your customer care reputation. But with turnover as high as 50%, many firms struggle to keep top performing agents on the job. The problem is usually a combination of who you recruit, who you hire, how you train them and the support you provide to ensure customer and employee retention. Let our 30+ years of experience help you refine the practices you have in place and introduce proven methods that will improve productivity and the bottom line.
“It was also wonderful to have a speaker who is able to combine such a wonderful balance of humor, facts and insight into one presentation.”
Sandra Bushby, Director of Organizational Development
McLane Company
“Bob has a fresh approach that is informative and entertaining. We are a better company because of his help.”
Tommy Sedler, Owner
Home City Ice
The Value of “I’ve Got Your Back”
I’ve got your back. A few months ago, someone asked, “If you could only say one thing to encourage customer