Are quick questions a bane of your existence? They are rarely quick and too many times they are unfocused. This forces you to sort through the details to decipher what the person is really asking. Like you, I’ve been trapped this way any number of times. But in observing effective leaders for a long time, here’s something simple I’ve learned about how they manage these situations.
They use two words in response to “gotta second” questions – perhaps and specific. Rather than saying “sure” or “yes” when approached, they say, “Perhaps. What specifically do you need?” Allow me to break down the mechanics of this.
When you say “perhaps,” you are signaling to the other person that you are not simply going to surrender your time to their immediate needs. But you’re being diplomatic about it, rather than just saying “no.”
Then ask, “What specifically do you need?” The word “specifically” will compel them to be concise and specific. If they can’t seem to do that, stop them and say, “Why don’t you send me an email with the specific question you have or decision to be made. Add a bit of context if you need to. And let me know what the options are and which one you recommend. I’ll get back to you within the day.” If they object, rinse and repeat.
Over time, they will learn to be specific and concise. An added bonus is that they will answer more of these “quick questions” themselves without checking with you. The result is an independent, confident decision culture.
Saving yourself from three “gotta second” interruptions per day can add up to a couple hours of conserved time per week or more than a week’s worth of attention every year. Don’t let these time thieves steal your energy and attention.
Give this a try. It will work for you the way it works for me. For 100 more practical ideas like this, check out my book, Overcoming Overwhelm. Click on the link to it in the comments. I’m Bob Wendover