“Getting to Yes” Decisions
Thirty years ago, Roger Fisher and William Ury published their bestselling negotiating book, Getting to Yes. One of the key
Thirty years ago, Roger Fisher and William Ury published their bestselling negotiating book, Getting to Yes. One of the key
My friend Jay, was watching his grandson, Jake, vacillate over decision. After a minute or so, Jake’s mother, Tina, said
I have two friends, Joe and Judy. Joe has been having trouble with his dentures. Since he can’t wear them,
I’ve always been careful about labeling those in the youngest generation as lacking common sense. Two separate incidents in the
Keith, a colleague of mine, tells the story of going to work in a retail store where the staff seemed
Like most people, I have become wary of the customer service in most establishments these days. Maybe it’s because of
Have you ever had that thought? Yeah, me too. Even in my early sixties, I can still get that twinge
I have grown fond of coming up with self-explanatory alliterations that describe some of the behaviors employers are now dealing
My daughter, Erin, is about to graduate with a master’s degree in student personnel administration. She applied for a job
One recent Sunday, my wife and I went out for breakfast at a chain restaurant that specializes in pancakes. Tammy,
Allison, a young acquaintance of mine, works for a university in the Midwest. This past September, Lori, her highly-organized and
When it comes to professional services, how you ask for payment can have a tremendous impact on the trust between