Welcome to the member help area. Here you will find answers to commonly asked questions and other important information concerning your membership, subscriptions and our ordering process.
Please choose a topic below to learn more:
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Membership area and settings |
Shopping at generationaldiversity.com |
Membership area and settings
Member Area – Your member area is the main page of our community. Here you can update your personal information and contact info, view past orders, manage your subscription and access all of the free resources offered on the site.
This is a private area and can contain personal information. Please protect your login information and do not share with others. Our memberships are free and anyone can join. If you would like to refer a friend to become a member, simply send them to this link – Refer a Friend.
As a member you have agreed to our terms at sign up. You can review our terms at any time here – Terms of Use.
Client Resources – these are customized handouts and related materials for event participants. Simply review this page to find your organization’s name to access your resources. If you have been directed to access content in this area and are having any trouble finding your name or downloading the resources, please contact us for assistance.
Free Articles – these are free articles that only our members have access to. Members can reprint and distribute these articles to others. We only ask that you cite us as the source and provide our contact information in the article. Word documents are available upon request. Please click here to contact us.
Newsletter Archives – Access over 13 years of our monthly e-zine, GenTrends. Most of our newsletters are formatted as PDF files, however our newer ones will be in HTML format for easier reading with a PDF download available. Adobe Acrobat Reader is required to view and print PDF files. To download a free copy of this software, click here and follow the instructions.
Edit Settings – This link will allow you to edit the settings you see at the bottom of your member page. You can update this information at your convenience. We strongly suggest that you add your name and address into your member info for easier shopping in our store, however our members can choose to shop anonymously if they prefer and you are not required to keep your personal information on file.
When editing, click on the corresponding tab and change the data. Remember to save your changes before you move to another tab. You should then be able to go back to your main member area page and see your changes in the tabs on the bottom.
Manage Subscriptions – If you would like to subscribe to have our monthly newsletter delivered to you by email, Click on the Manage Subscriptions link to subscribe or unsubscribe from our publications. You can also choose the type of emails you want to receive (HTML or text only). When usubscribing, please note that your email may take up to 48 hours to be removed from our system.
If you are not receiving our publications, please double check that we have the correct email address in your member settings and check your spam box or be sure we are on your approved list of senders. If you continue to experience trouble managing your subscriptions, please contact us for assistance.
Shopping at generationaldiversity.com
Privacy and your information – Our shoppers can choose to shop anonymously or can login to our member area and store your address for easier shopping. If you are not signed into your account when shopping, you will be required to enter your address on products that need to be shipped. This information is not stored in your member area at this time.
All first visits to our store will require you enter in your shipping information at checkout. This is to ensure that we have the correct address on file. If you never fill in your address in your member area, you will always be asked to place it here so we can ship your items. If you would like the convenience of us storing that data for future use, please go to your member area and click the Edit Settings link to fill in your address. The next time you purchase from our store, your address will be on file.
Downloadable orders will not require your address, but will still need your email to send your receipt and download instructions.
Please note, we do not save your credit card information on our servers. All transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. You can click on a lock icon at the bottom of our pages or use your browser’s option to verify our GoDaddy.com verified Web Server Certificate.
Please review our privacy policy here – Privacy Policy
Order Confirmation – Upon completing an order, you will be emailed a purchase order and a receipt. The purchase order is from our store system and confirms we have your order. The receipt is automatically generated from our authorize.net merchant account and confirms that your credit card has been received by the system.
Downloadable Products – If you ordered downloadable products, you will be directed to your download page immediately upon ordering. For your convenience, you may download your product up to three times. You will also be emailed your download once your order has had time to be processed. This can take anywhere from 1 minute to a couple of hours depending on the time of day.
If you are a member of our site, you can also access your download by clicking on the Orders tab in your member area where you will find a listing of your most recent orders.
If you experience any trouble downloading or receiving your download email, please check your spam box first and then contact us if further assistance is needed.
Supplements – Some products in our store come with supplements. Your supplements will be emailed to you within a couple of hours of order confirmation. If you do not receive your supplements, please check your spam box and feel free to contact us if further assistance is needed.
Tangible products – Your order will be shipped out of our office within 2 business days. You can expect an average of 4-10 days from then to receive your order. You can check your order history in your member area at any time. If you do not receive your order within a reasonable time, please contact us for assistance.
Returns – We do accept returns in certain instances. Please read our refund policy here – Refund Policy.