Austin is a shift manager at my local McDonalds. Over the past few months, I have watched with a bit of fascination as he deftly supervises a wide range of ages and personalities. Employees accept his instructions with good nature and will own up to a mistake when he calls them on it. It is very evident that he is in charge, yet fair and professional. He knows how to give both compliments and criticisms with positive effect.
But here’s the thing — Austin is 18! He’s a senior in high school! Last week, I pulled him aside for a few minutes and asked where he learned all this. “My parents, mostly,” he said. “And I’ve had some good coaching from the owners.” I asked him to explain further. “From my parents, I’ve gotten a good work ethic and set of values about contributing to the organization,” he said. “My manager has been good about giving me specific instructions on how to handle people . . what to do, what not to do and how to avoid being manipulated by those who are just clocking hours. It took some time, but I’ve gotten the hang of it.”
I asked him about dealing with people three times his age. “I make a point of getting to know them and showing I care,” he said. They’re just here to make some money and keep busy. There’s nobody on a power trip. I think they’re even a little fascinated that I’m so young. The people my age are more likely to challenge me, but we’re work it through and I stick to my expectations. I make mistakes, but I’m learning.”
How refreshing! As much as we lament the lazy distracted ways of some Millennials, Austin is a great example of how bright the future can be. Whether he chooses a career with McDonalds or someplace else, he’s going to be successful. Interestingly, he attributes his work ethic and values to parenting. We can certainly use more of that in today’s disparate society. After all, the members of every emerging generation learn from the environments in which they come of age.