From PCs to Google Glass, the 21st Century has birthed an evolution of digital technology resulting in a striking difference between the way people of different generations use it at work.
This difference serves as a line of demarcation that runs between two camps of employees: digital natives and digital immigrants. Because the younger set grew up with the click and swipe conveniences of mobile devices and 4G connections, Skyping and using apps comes as naturally to them as walking. As technology continues to evolve at break-neck speeds, those in the older generations are doing everything they can to adapt. For these digital immigrants, adopting new digital tools can sometimes feel like walking with prosthetics, and it’s hampering their style.
This division also affects every aspect of the work day from how your employees communicate, to how they collaborate and conduct business. Busy managers have no time for this added burden, so here are a few suggestions that’ll help employees work together more cohesively:
Don’t follow the crowd – While the newest iPad or hotspot may be the coolest thing on the market, these devices may not fit your company’s business needs. Like all strategic decisions, keep your primary business objectives in mind when integrating new digital tools. If new gadgets and software make your processes more efficient, saves your company money and appeal to your employees, great. But if the current iteration doesn’t improve your processes, wait for the next generation of iWhatnot to help your business operate more efficiently.
Beware of the digital learning curve – Productivity slows to gridlock when companies integrate new technology without first introducing, then showing employees how to use it. Just like any other tool, build in a learning curve. Take the time to introduce the device or software, and train your employees on it.
Arrange tech mentors – When Jack Welch served as CEO of General Electric, he encouraged the rising young stars within his organization to serve as technology mentors to senior execs. In return, these young leaders benefitted from the interaction with experienced professionals. Many times veteran contributors are anxious to learn new technology but are too busy to take the time to figure it out. Cross-mentoring will provide them with the perfect opportunity. Both camps can learn from committing to this within any work environment.