Tag: coaching managers on decision making.

29
Jan

If You Don’t Want Them to Think – Don’t Blame Them If They Don’t

I was grabbing lunch in Bismarck, ND, at one of those large chains that has touch-screen ordering kiosks. When I had completed and paid for my order, the system offered me three options – no receipt, a paper receipt or an electronic receipt. I chose paper since I would need it for reimbursement. But then nothing happened. No receipt emerged

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