Decision making process

7
Jan

Are You Comfortable with Being Uncomfortable

You know the feeling . . . the nervousness, the cold sweats, the clammy hands, maybe even an eye twitch . . . when you have to making one of THOSE decisions. Maybe it’s approaching someone you find intimidating. Perhaps it’s a presentation in front of your boss and peers. Maybe it’s committing to a new job when there’s the

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12
Dec

Slow Down and Make Your Best Decisions

You hear people say it all the time – “I’m just sooo busy!” Yes, we all make more decisions these days. But are they the decisions that really count? In reality, most of these choices have little, if any, effect on our long-term outcomes. But then there are the decisions that can impact our job, our relationships or our pocketbook.

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4
Dec

Stretch Your Decision-Making – Reap the Rewards

“How often do you solve a problem that is almost beyond your capabilities?” A mentor posed this question to me 25 years ago and it has inspired me ever since. When I initially reflected on what he had asked, I was a bit flummoxed. My business was going well. I had the respect of my colleagues. I seemed to have

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6
Nov

The Value of Making Illogical Decisions

My parents hammered into me the value of being a good consumer. One of the principles I heard over and over was, “Be thrifty. Don’t pay for something you’re not really going to use.” So, when the following situation arose recently, I was a little befuddled. Last year, my wife and I “cut the cord.” In other words, we tried

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31
Oct

Do You Really Need a Rule for That?

One of the joys of my job is interviewing a wide diversity of people every year. They generally range from CEOs to front-liners. While you might think senior people would provide the best insights, there are times when someone who doesn’t know how to filter their comments says something that strikes at the heart of an issue. Such was the

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22
Oct

What are You Teaching Your People About Mastery?

Byron and Kelly showed up at my house this week to replace our 38-year-old furnace. As I watched with fascination, they removed the old beast from a very tight spot and installed the new unit. Then came the process of fabricating the sheet metal plenums that attach the new furnace to the air conditioner and the exhaust stack. Each time

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11
Sep

Asking the Uncomfortable Questions

We’ve all been there. You’re discussing something with a colleague, an employee, or a vendor. The two of you seem to be making a decision as you hash out the issue. Yet, your intuition tells you something is missing. Maybe it’s a critical insight that’s been left unsaid. Perhaps you can see that the other person is hesitating because they

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6
Sep

Want Them to Learn? Hang Up on Them!

Kevin is a service supervisor for a mid-sized mechanical contracting firm. He has six technicians visiting customers every day. As new technicians joined his team over the past couple of years, more and more of his communication with the field would go like this – The phone would ring. He would answer it. The technician on the other end would

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31
Jul

Teach Your New People the Top 15

It happens all the time. A new hire arrives for the first day of work. The supervisor rattles off a list of responsibilities and resources. The newbie nods over and over. The supervisor says, “You got that?” The newbie answers, “Yup.” And the supervisor says, “Good. Let’s get to work.” Then the newbie bombards the supervisor with endless questions for

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2
Jan

Are You Wrapping Your Kids in a Burlap Blanket?

My wife and I and our friends, Bill and LuAnn, were sharing stories about our twenty-something kids. As we discussed the normal trials and challenges these young people face, we wondered out loud about the balance between saving them and teaching them to “sink or swim.” “We’ve always tried to wrap our kids in a burlap blanket,” said Bill. I

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