Decision making process

11
Sep

Five Simple Strategies for Battling Decision Fatigue

With the advent of mobile technology, it has become easy to feel tied to the workplace at all times. Do you clear e-mail waiting for dinner to arrive? Do people ask you to stop texting during the movie? Is everyone passing you on the road because you find it tough to focus on a customer call and drive at the

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4
Sep

Are the Sunday Scaries Contributing to Your Decision Fatigue?

Imagine sitting in front of the football game on a Sunday afternoon, enjoying a beer. You’re looking forward to a peaceful evening before returning to Monday’s pace. Then you get a text from your boss, outlining three “quick” tasks she wants you to complete before the morning meeting. All of a sudden, the remainder of your peaceful weekend has vanished.

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28
Aug

Fill Out Your Own Forms First!

Have you ever become frustrated while completing a form? You might have thought, “What on earth do they mean?” or “I can’t imagine why they need that information,” or “Didn’t they ask that before?” Sadly, too many people fail to place themselves in the position of those who will complete the forms they design. As a result, they alienate customers,

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22
Jul

Overcoming the Tyranny of Choice

We’ve all become spoiled by the number of choices we have. Supermarkets offer more than 60,000 consumer goods in all sizes and shapes. Searching on-line generates thousands of links for even the most obscure topic or item. Artificial intelligence anticipates the words we want to use in a text, the products we want to buy and provides instant directions if

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9
Jul

Are You Satisficing When You Shouldn’t?

Wouldn’t it be nice if all the decisions we need to make could be resolved by selecting an option from a menu? It seems like all of those offering us digital products and services want us to do so. “You don’t need to think anymore,” they say. “Just choose from our menus and we’ll do the rest.” Of course, life

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18
Jun

Do You Squander Your Time in Traffic?

I was driving to a meeting and a young man in a beat-up Honda Accord had spent the last three miles trying to get around me and the other motorists. Every time he got a few cars ahead, he was thwarted by the flow of traffic or stoplight timing. I would pull up right behind him, pull a few cars

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29
May

How to Remember Fantastic Shower Ideas

If you’re like me, you’ve had fantastic ideas in the shower. But when you’ve tried to recall them while drying off, they’re nowhere to be found in your memory. So why is this? Simple. When the brain introduces a bright idea or insight, it does so into your short-term, or working, memory. Unfortunately, thoughts in short-term memory only last three

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13
May

Are You a Flat Rabbit?

My friend Jay, was watching his grandson, Jake, vacillate over decision. After a minute or so, Jake’s mother, Tina, said “don’t be a flat rabbit.” When Jay asked about the origin of the phrase, Tina explained that rabbits start to cross the road, hesitate and then run back to where they started, just in time to be run over a

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23
Apr

Dressing for Decision Success

Keith, a colleague of mine, tells the story of going to work in a retail store where the staff seemed to wear whatever was most comfortable, regardless of appearance. After a couple of weeks of trying to fit in by wearing casual clothes, it dawned on him that doing the opposite might be the better strategy. Without saying anything, he

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16
Apr

Empathy and Smart Decision Making

Like most people, I have become wary of the customer service in most establishments these days. Maybe it’s because of our impersonal communication. Perhaps it’s because so many people feel overwhelmed with their own worries. Maybe it’s due to a lack of effective hiring and training. Whatever the reason, customer service has become more of an adventure. That’s why I

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