Decision making process

13
Feb

How Presence of Mind Adds to the Bottom Line

My wife and I just spent a wonderful week in Hawaii, a chance to relax and reflect. Of course, my mind is never far from the topic of decision making. The first night we were there, Wendy discovered the clothes iron in our room wasn’t working. She called the hotel’s front desk to ask for a replacement. Five minutes later,

Read more

25
Jan

Stop Multi-tasking and Boost Your Productivity

Juliette thinks she’s a master at multi-tasking. She responds to e-mails, checks Facebook, talks with passing colleagues and does her “real work” all at the same time. But she’s exhausted by the end of the day. She woke up twice last night remembering she forgot to submit a report. She almost caused an accident texting her boss about a customer

Read more

3
Jan

The Essential Secret to Good Judgment

I visited with a senior leader from a Fortune 100 company last month. At one point, he said, “My dad used to say, ‘Good judgment comes from experience. Experience comes from bad judgment.’” While I was amused by his simple characterization, it dawned on me that this glib little insight contains the essence of why some people are better decision

Read more

21
Dec

Systemize Decisions to Boost Performance

Dr. Daniel Levitin, writing in his book The Organized Mind, discusses the behaviors of what he call HSPs, or Highly Successful People. One characteristic these individuals share is their practice of implementing systems that save time and improve their personal performance. Top salespeople, for instance, learn that if they can respond effectively to the ten most common customer objections, their

Read more

26
Nov

Are You Industrializing the Coffee Cake?

One of my small indulgences is the coffee cake at Starbucks. I’ve always loved digging into it with a fork and feeling its moistness in my mouth. Up until recently, it’s been served on a plate. They’d even heat it up for you if you asked. While I was waiting to order, I’d stare at the pieces in the display

Read more

15
Oct

Journaling for Smarter Decisions

Over the years, I have carried a journal with me when I go to meetings, attend seminars, or have coffee with someone. It’s a just spiral-bound notebook into which I can jot notes, ideas and insights. Every couple of weeks, I rifle through the pages from the previous month. In doing so, I am reminded of tidbits that might be

Read more

7
Oct

The Secret Truth About Dishwashing

Dishwashing is a chore that most people try to avoid. There are even jokes about guys eating out of anything that will hold food just to skip this mindless task. But Bill Gates says he likes it. Yes, that Bill Gates. A couple of years ago, Gates mentioned that “I do the dishes every night — other people volunteer, but

Read more

5
Aug

Use These 3 Strategies to Manage the Digitally Dependent

Marty, recruits restaurant managers. Last January, he interviewed a candidate for possible positions. This past week, he wanted to connect with this individual about a particular opportunity. He sent the following message: “We talked back in January. I need to connect with you about a new job in Allentown. When would be a good time to call today?” The candidate’s

Read more

21
May

Decision Making and Breaking Promises

My daughter returned from Europe this week. Unfortunately, one of her bags did not show up on the carousel. We went to the baggage office to track it down. The cheerful clerk discovered that the bag was due in on the next flight a couple of hours later. “No worries,” he said. “We’ll have it delivered in the next four

Read more

15
Apr

Decisions and the Bureaucratic Food Chain

Once upon a time there was a large California-based bank. It was very concerned about the security of its data and the data of its customers. So someone in the bank’s bureaucracy decided block cell phones from being able to call the toll-free international customer assistance number from Europe, just to be on the safe side. Now during this same

Read more