Decision making process

9
Jul

Are You Satisficing When You Shouldn’t?

Wouldn’t it be nice if all the decisions we need to make could be resolved by selecting an option from a menu? It seems like all of those offering us digital products and services want us to do so. “You don’t need to think anymore,” they say. “Just choose from our menus and we’ll do the rest.” Of course, life

Read more

18
Jun

Do You Squander Your Time in Traffic?

I was driving to a meeting and a young man in a beat-up Honda Accord had spent the last three miles trying to get around me and the other motorists. Every time he got a few cars ahead, he was thwarted by the flow of traffic or stoplight timing. I would pull up right behind him, pull a few cars

Read more

29
May

How to Remember Fantastic Shower Ideas

If you’re like me, you’ve had fantastic ideas in the shower. But when you’ve tried to recall them while drying off, they’re nowhere to be found in your memory. So why is this? Simple. When the brain introduces a bright idea or insight, it does so into your short-term, or working, memory. Unfortunately, thoughts in short-term memory only last three

Read more

13
May

Are You a Flat Rabbit?

My friend Jay, was watching his grandson, Jake, vacillate over decision. After a minute or so, Jake’s mother, Tina, said “don’t be a flat rabbit.” When Jay asked about the origin of the phrase, Tina explained that rabbits start to cross the road, hesitate and then run back to where they started, just in time to be run over a

Read more

23
Apr

Dressing for Decision Success

Keith, a colleague of mine, tells the story of going to work in a retail store where the staff seemed to wear whatever was most comfortable, regardless of appearance. After a couple of weeks of trying to fit in by wearing casual clothes, it dawned on him that doing the opposite might be the better strategy. Without saying anything, he

Read more

16
Apr

Empathy and Smart Decision Making

Like most people, I have become wary of the customer service in most establishments these days. Maybe it’s because of our impersonal communication. Perhaps it’s because so many people feel overwhelmed with their own worries. Maybe it’s due to a lack of effective hiring and training. Whatever the reason, customer service has become more of an adventure. That’s why I

Read more

2
Apr

What Do You Do with Decision-Deficit Disorder?

I have grown fond of coming up with self-explanatory alliterations that describe some of the behaviors employers are now dealing with in today’s workplace. These include menu-driven thinking, safe-decision syndrome and now decision-deficit disorder. This week’s inspiration was inspired during a conversation I had with a colleague who was lamenting the reluctance of many young people to take initiative and

Read more

20
Mar

Empower Your People to Make Common Sense Decisions

One recent Sunday, my wife and I went out for breakfast at a chain restaurant that specializes in pancakes. Tammy, the young woman at the front counter, seemed to be doing everything – seating guests, cashing out checks, refilling coffee cups and clearing tables. It was obvious that more than one server had not shown up for the shift.  

Read more

12
Mar

Don’t Own Other People’s Decisions

Allison, a young acquaintance of mine, works for a university in the Midwest. This past September, Lori, her highly-organized and somewhat demanding supervisor moved on. Lori was replaced by Tasha, someone so laid back that it’s driving Allison nuts. Allison is a hardworking soul who feels responsible for making sure things go well, even when those around her fail to

Read more

5
Mar

How You Ask for Payment is a Matter of Trust

When it comes to professional services, how you ask for payment can have a tremendous impact on the trust between the client and the provider. Three separate experiences in the past ten days have brought this to mind. Two weeks ago, I met with a colleague and asked her to conduct some keyword research for our social media efforts. After

Read more