Stop the Use of Disingenuous Labels
I am a long-time blood donor. Every eight weeks, the blood bank calls me to provide another pint. I’ve never […]
Blog, Customer Care, Decision making process
Decision making process
Blog, Decision Making, Decision making process
The Future is Unknowable – Risk is Measurable
“Congratulations! You’ve won a package of sky-diving lessons.” Just the thought of this sends shivers down the spines of some
Blog, Decision Making, Decision making process
Is It Okay to Play Solitaire at Work?
Much has been made about the amount of time people engage in non-work activities on the job. I’ve seen estimates
Blog, Decision Making, Decision making process
Why New Year’s Resolutions Don’t Work
Are you one of the millions who will sit down later this month and layout your resolutions for the new
Blog, Decision Making, Decision making process
The Perfect Time to Act Doesn’t Exist
I am fond of reminding those in my audiences that decisions don’t have answers. They have outcomes. In most cases,
Blog, Decision Making, Decision making process
“Leave If You Don’t Like It” . . . So They Did
A nationwide firm, which I will not name, conducted an employee survey recently. As with most endeavors of this nature,
Blog, Decision Making, Decision making process
The Magic of Goodwill in Decision-Making
This past week, I needed to find a part for a 29-year-old boiler in one of my rental properties. After
Blog, Decision Making, Decision making process
Bagels and the Science of Self-Discipline
It had become a ritual for me to begin my day in a coffee shop writing blog posts like this.
Blog, Decision making process, hiring, Hiring People, Interviewing
Smile ‘em In and Smile ‘em Out
I was reminded the other day of a story of an elderly woman who would stand at the entrance to
Blog, Decision Making, Decision making process
The Attributes of an Empowered Employee
Every day, each employee you supervise makes hundred decisions to order to resolve problems and complete tasks. Most are routine