Tag: customer service training

26
Feb

The Cumulative Impact of Apathy

Dear Fast-food Franchise Owner: I want to thank you. I teach employers how to improve workplace decision-making and my experience this morning was a perfect example of how even small decisions can have a cumulative impact on profitability. I stopped by your restaurant at Belleview and Kipling at about 7:45AM for a small decaf coffee with two creams. The young

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