Just Because You Can Survey . . .
I took five flights last week. I also received five “how did we do survey” requests. Two weeks ago, I […]
Blog, Burnout, Overcoming Overwhelm
customer service training
Blog, Critical Thinking, Customer Care, Decision Making, Decision making process
How to Lose a Customer Over $17
A few weeks ago, I went to a local home center to purchase a hose for the backyard. I didn’t
Blog, Decision Making
Five Proven Ways to Sharpen Customer Service Decision-Making
When was the last time you heard the sentence, “Let me ask my manager?” It might have been on the
Blog, Decision making process
Make Sure Your Systems and Service People are on the Same Page
The internet in our home died earlier this week. After cycling the modem a couple of times, I called the
Blog, Decision Making, Decision making process
Empathy and Smart Decision Making
Like most people, I have become wary of the customer service in most establishments these days. Maybe it’s because of
Blog, Decision Making, Decision making process
The Cumulative Impact of Apathy
Dear Fast-food Franchise Owner: I want to thank you. I teach employers how to improve workplace decision-making and my experience