Tag: improving decisions

11
Feb

The Cowardice of “My Hands are Tied”

On December 23rd of last year, a young man attempted to make a withdrawal from his bank, hoping the $1000 due in his account had been deposited. The clerk he spoke to told him that she could see the money had been credited. Unfortunately, it would not be available until the next day. On the morning of the 24th, he

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29
Jan

Does Your Workplace Suffer from Brittle Decisions Making?

Not long ago, I went to return a tool I hadn’t used to the hardware store from which I had purchased it. Unfortunately, I could not locate the receipt. “I’m sorry,” the clerk said, but unless you have the receipt, I can’t issue the refund.” “It’s unopened and it’s the store brand,” I responded. “Yes,” he replied, “But you could

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21
Jan

People Stay When They Understand the Role They Play

As part of my research in preparing to work with an employer, I will sometimes walk up to random employees and ask, “How does this place make money?” Most times, I get a mixture of confusion or some general statement like, “We sell widgets.” When I ask how much the company makes, most will say, “A lot!” The truth is

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14
Jan

Just because you can measure something . . .

One of the blessings of digital technology is the access it provides to so much information. But that’s also one of its curses. As we all battle daily decision fatigue, the exponential growth of accessible data has begun to overwhelm us. A colleague of mine serves as dean of education for a university. Part of her job is responding to

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7
Jan

Don’t Take Stats at Face Value

I was listening to Colorado Public Radio the other day. In a story about the challenges facing today’s high school students, the host said, “Twenty percent of Denver Public School students deal with some sort of mental illness.” My first thought was “Wow! One in five students. That’s terrible!” But being part social researcher, my mind then went to: “Says

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