confidence in decision making Archives - Page 8 of 14 - Bob Wendover, Common Sense Enterprises

Five Proven Ways to Sharpen Customer Service Decision-Making

Bob Wendover / November 24, 2020

When was the last time you heard the sentence, “Let me ask my manager?” It might have been on the […]

Bob Wendover / November 10, 2020

I am fond of reminding those in my audiences that decisions don’t have answers. They have outcomes. In most cases,

Bob Wendover / September 30, 2020

It had become a ritual for me to begin my day in a coffee shop writing blog posts like this.

Bob Wendover / August 18, 2020

Every day, each employee you supervise makes hundred decisions to order to resolve problems and complete tasks. Most are routine

You probably know the feeling – it’s mid-afternoon and you’re just tired of thinking. Or maybe you’re in the middle

On any given day, each person you supervise makes more than a hundred decisions to resolve problems and complete projects.

It is so easy to find an app for every little convenience these days. Whether you’re looking for travel short-cuts,

Back in the 1970s, the leadership of railway equipment manufacturer, Budd Company, invited a select group of their assemblers to

In the last post, I illustrated the value of asking the question, “How does this place make money?” But exactly

That’s the question I have challenged employers to ask their people for years. Sadly, most people can’t provide an answer