Tag: confidence in decision making

29
Oct

The Final Word on Multitasking

The debate about whether multitasking improves performance has been going on for more than a decade. Those on one side, maintain that their ability to do two, three, or even four things at once gives them an edge on the day. Those on the other side, argue that focusing on one task at a time produces a better outcome for

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22
Oct

Compel — What a Great Word!

Supervisors worth their salt are always looking for ways to improve how those they oversee make decisions. With the influences of menu-driven technology, impatience for immediate outcomes and the fear of doing or saying anything that others might find offensive, this is becoming harder and harder to do. We can provide our people with strategies. We can encourage them to

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15
Oct

Working Through Decision Discomfort

For the past 30 years, I have been asking people to tell me exactly why they’re working the career they’re in. Most times, they’ll chuckle and want to tell me a story about how one thing led to another. Roke (ro-key) is one of those people. Last week, my furnace needed fixing and Roke arrived to make the repairs. As

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7
Oct

Decisions Don’t Have Answers – They Have Outcomes

It has become very easy to presume that there must be an answer out there for every decision. Maybe you can find it on Google. Perhaps there’s a video explaining it on YouTube. If nothing else launch a Facebook survey. Those people will tell you what to do. Effective decision makers, however, have learned that decisions don’t have right and

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22
Jul

Overcoming the Tyranny of Choice

We’ve all become spoiled by the number of choices we have. Supermarkets offer more than 60,000 consumer goods in all sizes and shapes. Searching on-line generates thousands of links for even the most obscure topic or item. Artificial intelligence anticipates the words we want to use in a text, the products we want to buy and provides instant directions if

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9
Jul

Are You Satisficing When You Shouldn’t?

Wouldn’t it be nice if all the decisions we need to make could be resolved by selecting an option from a menu? It seems like all of those offering us digital products and services want us to do so. “You don’t need to think anymore,” they say. “Just choose from our menus and we’ll do the rest.” Of course, life

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20
Mar

Empower Your People to Make Common Sense Decisions

One recent Sunday, my wife and I went out for breakfast at a chain restaurant that specializes in pancakes. Tammy, the young woman at the front counter, seemed to be doing everything – seating guests, cashing out checks, refilling coffee cups and clearing tables. It was obvious that more than one server had not shown up for the shift.  

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25
Apr

Make Sure Decision Makers Hear the Truth

I recently spent two days working with a group of executives in the construction industry. At one point, they veered off onto what drives them nuts about their subordinates. The number one complaint? Being told what their people think they want to hear. I asked one individual his strategy for eliciting the unvarnished truth. “I say ‘bulls—t’ a lot,” he

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22
Jan

Judging or Assessing and Making Decisions

Do you leap to conclusions? I do. In fact, there are times when I should win a prize for do so. But this is nothing to be proud of. It has gotten me in trouble countless times. I had an epiphany, however, when a good friend and colleague recently reframed this habit for me. Andre vanHall has been a long-time senior

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15
Jan

Do These Things to Manage Impatient Decisions

I watched a young restaurant manager “handle” a frustrated couple the other night. I say “handled,” because that’s the way I would have felt. They were waiting for their food when I was seated. It still hadn’t arrived by the time mine did. Finally, they summoned the server who summoned his manager. She arrived with a look on her face

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