Tag: confidence in decision making

22
Jul

Overcoming the Tyranny of Choice

We’ve all become spoiled by the number of choices we have. Supermarkets offer more than 60,000 consumer goods in all sizes and shapes. Searching on-line generates thousands of links for even the most obscure topic or item. Artificial intelligence anticipates the words we want to use in a text, the products we want to buy and provides instant directions if

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9
Jul

Are You Satisficing When You Shouldn’t?

Wouldn’t it be nice if all the decisions we need to make could be resolved by selecting an option from a menu? It seems like all of those offering us digital products and services want us to do so. “You don’t need to think anymore,” they say. “Just choose from our menus and we’ll do the rest.” Of course, life

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20
Mar

Empower Your People to Make Common Sense Decisions

One recent Sunday, my wife and I went out for breakfast at a chain restaurant that specializes in pancakes. Tammy, the young woman at the front counter, seemed to be doing everything – seating guests, cashing out checks, refilling coffee cups and clearing tables. It was obvious that more than one server had not shown up for the shift.  

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25
Apr

Make Sure Decision Makers Hear the Truth

I recently spent two days working with a group of executives in the construction industry. At one point, they veered off onto what drives them nuts about their subordinates. The number one complaint? Being told what their people think they want to hear. I asked one individual his strategy for eliciting the unvarnished truth. “I say ‘bulls—t’ a lot,” he

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22
Jan

Judging or Assessing and Making Decisions

Do you leap to conclusions? I do. In fact, there are times when I should win a prize for do so. But this is nothing to be proud of. It has gotten me in trouble countless times. I had an epiphany, however, when a good friend and colleague recently reframed this habit for me. Andre vanHall has been a long-time senior

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15
Jan

Do These Things to Manage Impatient Decisions

I watched a young restaurant manager “handle” a frustrated couple the other night. I say “handled,” because that’s the way I would have felt. They were waiting for their food when I was seated. It still hadn’t arrived by the time mine did. Finally, they summoned the server who summoned his manager. She arrived with a look on her face

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8
Jan

Making Decisions and Cognitive Control

In the 1970’s, folksinger Harry Chapin published a song entitled Flowers are Red, a lament about how adults teach kids to limit their creativity. I think about these lyrics once in a while when I consider how today’s digital influences do the same. Paul Tough, in his insightful book, How Children Succeed, writes “two of the most important executive functions

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18
Dec

Book Smarts Does Not Equal Decision Smarts

I’ve spent this past November making presentations to groups ranging from city leaders to small businesses to the US Army and Air Force. In every program, the issue of “common sense” has become a topic. I’ve not prompted this. It just comes up during the discussions. As always, I ask what these questioners mean by common sense. The responses I

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4
Dec

Making Decisions and Satisfying Everyone

As with many people these days, I have become frustrated with the legislative gridlock at all levels of government. It is the nature of politics to seek input from a variety of stakeholders before acting. Sadly, seeking endless input has also become a device for stalling decisions that might be controversial. Over the past several years, we have watched action

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27
Nov

How to Make College Graduates Make Decisions

It’s no secret that many college students don’t graduate with the critical thinking skills we assume. A 2011 analysis found that 45% of those studied over four years made no significant improvement in their critical thinking, reasoning or writing skills during the first two years of college. After four years, 36 percent had still shown no significant gains. If you

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