Tag: decisions

22
Jul

Overcoming the Tyranny of Choice

We’ve all become spoiled by the number of choices we have. Supermarkets offer more than 60,000 consumer goods in all sizes and shapes. Searching on-line generates thousands of links for even the most obscure topic or item. Artificial intelligence anticipates the words we want to use in a text, the products we want to buy and provides instant directions if

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29
May

How to Remember Fantastic Shower Ideas

If you’re like me, you’ve had fantastic ideas in the shower. But when you’ve tried to recall them while drying off, they’re nowhere to be found in your memory. So why is this? Simple. When the brain introduces a bright idea or insight, it does so into your short-term, or working, memory. Unfortunately, thoughts in short-term memory only last three

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13
May

Are You a Flat Rabbit?

My friend Jay, was watching his grandson, Jake, vacillate over decision. After a minute or so, Jake’s mother, Tina, said “don’t be a flat rabbit.” When Jay asked about the origin of the phrase, Tina explained that rabbits start to cross the road, hesitate and then run back to where they started, just in time to be run over a

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9
May

If the System is Too Complicated – Good Decision Makers Lie

I have two friends, Joe and Judy. Joe has been having trouble with his dentures. Since he can’t wear them, it’s difficult to understand what he is saying. The other day, Judy was trying to help Joe make an adjustment to one of his financial accounts. She called the bank’s support line. She explained who she was and that she

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30
Apr

Decision Making is Not About Age

I’ve always been careful about labeling those in the youngest generation as lacking common sense. Two separate incidents in the past week illustrate that how well a person makes decisions is not based on age but experience, maturity and the influence of others. Example number one: I received an e-mail from a utility supervisor in snowy North Dakota.  It read:

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23
Apr

Dressing for Decision Success

Keith, a colleague of mine, tells the story of going to work in a retail store where the staff seemed to wear whatever was most comfortable, regardless of appearance. After a couple of weeks of trying to fit in by wearing casual clothes, it dawned on him that doing the opposite might be the better strategy. Without saying anything, he

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16
Apr

Empathy and Smart Decision Making

Like most people, I have become wary of the customer service in most establishments these days. Maybe it’s because of our impersonal communication. Perhaps it’s because so many people feel overwhelmed with their own worries. Maybe it’s due to a lack of effective hiring and training. Whatever the reason, customer service has become more of an adventure. That’s why I

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2
Apr

What Do You Do with Decision-Deficit Disorder?

I have grown fond of coming up with self-explanatory alliterations that describe some of the behaviors employers are now dealing with in today’s workplace. These include menu-driven thinking, safe-decision syndrome and now decision-deficit disorder. This week’s inspiration was inspired during a conversation I had with a colleague who was lamenting the reluctance of many young people to take initiative and

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5
Mar

How You Ask for Payment is a Matter of Trust

When it comes to professional services, how you ask for payment can have a tremendous impact on the trust between the client and the provider. Three separate experiences in the past ten days have brought this to mind. Two weeks ago, I met with a colleague and asked her to conduct some keyword research for our social media efforts. After

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26
Feb

The Cumulative Impact of Apathy

Dear Fast-food Franchise Owner: I want to thank you. I teach employers how to improve workplace decision-making and my experience this morning was a perfect example of how even small decisions can have a cumulative impact on profitability. I stopped by your restaurant at Belleview and Kipling at about 7:45AM for a small decaf coffee with two creams. The young

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