Tag: making better decisions

9
Jun

The Four Word Phrase that Improves Decisions

At one point or another, a store clerk or customer service representative has probably said it. You thought you had asked a simple question. Maybe it was about getting the discount one day past the sale. Perhaps you were returning an item you discovered was damaged. Maybe you just wanted to switch colors. In all of these cases, the person

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2
Jun

The Attributes of an Empowered Employee

On any given day, each person you supervise makes more than a hundred decisions to resolve problems and complete projects. Most are routine and have been executed many times before. This repetition evolves into the mastery necessary to navigate the daily workload. But then there are those unexpected challenges that can disrupt momentum in a heartbeat. We have all experienced

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26
May

Making Decisions When There is No Right Answer

Yuval Levin, writing in The Wall Street Journal recently, made the observation that, “To govern, at least at the level of the presidency, is to make hard choices among competing options with incomplete information.” While he was referring to the decisions made at the top of our political leadership, the principle is the same in many other environments. One of

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25
Feb

Improving Performance Does Not Have to be Rocket Science

Sometimes it’s the basics that produce the best results. A while back, I met Bob a manager for the Hot Topic retail chain. You’ve probably seen one of their stores in the mall. They advertise themselves as Pop Culture and Music Inspired Fashion. Target market? Well, just visit one and you’ll get the idea. Most of their patrons are ages

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14
Jan

Just because you can measure something . . .

One of the blessings of digital technology is the access it provides to so much information. But that’s also one of its curses. As we all battle daily decision fatigue, the exponential growth of accessible data has begun to overwhelm us. A colleague of mine serves as dean of education for a university. Part of her job is responding to

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10
Dec

Who Says Brainstorming Works?

It is commonplace in meetings and workshops for the facilitator to ask attendees to brainstorm ways to resolve a problem. Everyone sits around throwing out insights and possible solutions. But if you notice, it doesn’t take long before people start repeating what others have said. Sometimes, they’ll even make a comment like, “Everybody else has mentioned the ideas I thought of.”

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25
Nov

Celebrating Resilience Through Rejection

Caitlin Kirby, like most graduate students, has faced her fair share of rejections. But unlike most, she decided to celebrate her success at overcoming these rejections. How? By wearing a skirt made up of the rejection letters she’s received to the defense of her dissertation. Ask the best decision makers you know. They can all tell you stories about the

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18
Nov

Who Are Your Mentors?

A recent study conducted by OnePoll found that of 2000 Americans surveyed, 74% say they have a mentor. For those who do, the average person has four. “Dad” tops out the list as most common with “mom” coming in a close second. Many people will not find this surprising. After all, it’s understandable that most people would look up to

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11
Nov

Donuts and Discipline

The past few weekends has found me building sets for the Christmas show at a local church. About ten of us have been gathering on Saturday mornings to cut wood, hammer it together and make it look like a small village. The church’s pastor has been kind enough to arrive each day with three dozen cream-filled, chocolate-covered donuts. Being a

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29
Oct

The Final Word on Multitasking

The debate about whether multitasking improves performance has been going on for more than a decade. Those on one side, maintain that their ability to do two, three, or even four things at once gives them an edge on the day. Those on the other side, argue that focusing on one task at a time produces a better outcome for

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