Tag: making decisions

7
Jul

Do Beliefs Inform Behavior?

A couple of weeks ago, a friend reminded me of the old saying “beliefs inform behavior.” Everyone reading this post has heard this adage, or something similar. While we mostly invoke it when considering our outlook and perspective, it is critical for supervisors to consider it as well. In managing people in a variety of settings over the past 35

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30
Jun

Knowledge is Not Power If You Don’t Share It

The phrase, “knowledge is power” is commonly attributed to Sir Francis Bacon in the 1600’s. Regardless of its origin, some people interpret this statement as an entreatment to collect information for the purposes of building control and influence. After all, if you know it and someone else doesn’t, you have the power. The best decision-makers recognize, however, that there is

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23
Jun

Making Decisions When the Boss Won’t Share

I was chatting with a woman during a seminar break. “All of what you’re saying sounds great,” she said. “But my boss provides information on a need-to-know basis. I don’t know if he’s insecure or doesn’t trust me. I just spend lots of time asking for what I need to know rather than him giving me all the details at

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9
Jun

The Four Word Phrase that Improves Decisions

At one point or another, a store clerk or customer service representative has probably said it. You thought you had asked a simple question. Maybe it was about getting the discount one day past the sale. Perhaps you were returning an item you discovered was damaged. Maybe you just wanted to switch colors. In all of these cases, the person

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25
Feb

Improving Performance Does Not Have to be Rocket Science

Sometimes it’s the basics that produce the best results. A while back, I met Bob a manager for the Hot Topic retail chain. You’ve probably seen one of their stores in the mall. They advertise themselves as Pop Culture and Music Inspired Fashion. Target market? Well, just visit one and you’ll get the idea. Most of their patrons are ages

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29
Jan

Does Your Workplace Suffer from Brittle Decisions Making?

Not long ago, I went to return a tool I hadn’t used to the hardware store from which I had purchased it. Unfortunately, I could not locate the receipt. “I’m sorry,” the clerk said, but unless you have the receipt, I can’t issue the refund.” “It’s unopened and it’s the store brand,” I responded. “Yes,” he replied, “But you could

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14
Jan

Just because you can measure something . . .

One of the blessings of digital technology is the access it provides to so much information. But that’s also one of its curses. As we all battle daily decision fatigue, the exponential growth of accessible data has begun to overwhelm us. A colleague of mine serves as dean of education for a university. Part of her job is responding to

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7
Jan

Don’t Take Stats at Face Value

I was listening to Colorado Public Radio the other day. In a story about the challenges facing today’s high school students, the host said, “Twenty percent of Denver Public School students deal with some sort of mental illness.” My first thought was “Wow! One in five students. That’s terrible!” But being part social researcher, my mind then went to: “Says

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29
Oct

The Final Word on Multitasking

The debate about whether multitasking improves performance has been going on for more than a decade. Those on one side, maintain that their ability to do two, three, or even four things at once gives them an edge on the day. Those on the other side, argue that focusing on one task at a time produces a better outcome for

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22
Oct

Compel — What a Great Word!

Supervisors worth their salt are always looking for ways to improve how those they oversee make decisions. With the influences of menu-driven technology, impatience for immediate outcomes and the fear of doing or saying anything that others might find offensive, this is becoming harder and harder to do. We can provide our people with strategies. We can encourage them to

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