Mastering the Art of the Concise Question
If I allow myself, I can become the king of context in most any conversation. It’s just the way I’m […]
If I allow myself, I can become the king of context in most any conversation. It’s just the way I’m […]
Dave Seminara, writing in The Wall Street Journal, explained how a county executive in New York, went to a public
I was going to title this post, “Are You Empowering Your People to Make Decisions?” But then I realized I
I’m Bob Wendover. For most people, it is human nature to attempt to game the system if they feel they
“If I’m Passing You On the Right – You’re an Idiot.” That’s what the sticker on the back window of
A colleague of mine manages a call center. Several times she has regaled me with stories of things that a
I’ve been studying decision makers for more than 30 years. Some have run small businesses, others large conglomerates, still others
A college, seeking to substantially increase the number of students it recruited, made the decision a few years ago to
Are you paying the toggle tax? Pretty much everyone does. What is the toggle tax? It’s the drain on our
Have you ever served on a committee or task force where everyone sits around a table or on Zoom discussing