Other

24
Oct

How to Detect Rudeness in Applicants

I had been standing in the pharmacy line for about ten minutes and was next to be served. Just as I stepped up, a middle-aged woman slipped in front of me and said to the pharmacy tech, “I just need to drop this off,” handing him a prescription. “This gentleman is next in line,” said the tech. “I know,” said

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31
Jul

How to Get People to “Just make a decision!”

After a recent presentation, I was asked, “How do I get my people to just make a decision?” When I queried for more detail, the manager told me he’s grown weary of employees who “need to be pushed when there’s the slightest hint of ambiguity.” While it’s impossible to provide a specific prescription for situations like these, allow me to

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25
May

Making Faster Decisions Takes Discipline

In a recent blog post entitled How to Go Faster, Seth Godin lists five elements for making faster decisions. But the unwritten message is to have the discipline to decide. How often do we rationalize the delay of everyday choices for fear of getting a less-than-perfect outcome. Let’s admit it, there’s no such thing as the perfect decision. We are led

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15
Apr

Decisions and the Bureaucratic Food Chain

Once upon a time there was a large California-based bank. It was very concerned about the security of its data and the data of its customers. So someone in the bank’s bureaucracy decided block cell phones from being able to call the toll-free international customer assistance number from Europe, just to be on the safe side. Now during this same

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5
Mar

Decision Making and Reading Deep

Talk to those in publishing and they’ll tell you that the number of people who purchase books dwarfs the number of people who actually read them. The exceptions to this are fantasy novels, all things Harry Potter and so-called “mommy porn.” Sadly, teachers will tell you that most students struggle to read more than 300 words at a time. Over

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26
Jan

Would You Want Austin on Your Team?

Austin is a shift manager at my local McDonalds. Over the past few months, I have watched with a bit of fascination as he deftly supervises a wide range of ages and personalities. Employees accept his instructions with good nature and will own up to a mistake when he calls them on it. It is very evident that he is

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12
Jun

Crossing the Generational Divide Keynote Presentation

  Get the Most Out of Your Generational Groups at Work       Watch a preview   Ask about this presentation Sure, we know all about the generations in the workplace. The Boomers are hanging around. The Millennials are pushing hard to advance. The Xers are squeezed in between. The generational transition is here to stay. What can you do

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6
Jun

GenTrends 153 : Office Parade May 2013

 May 2013 Issue #153    Greetings, Questions, questions, questions. Some are necessary, others are not. The fact is, many people use them to avoid the hard work of thinking things through for themselves.  Scroll to read or click here to hear how you can stop the parade of questions from strolling through your office (2 minutes, 19 seconds). To your success! Managing Director

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30
Apr

Two Minute Motivation Keynote Presentation

  What Does it Take to Motivate Today’s Work Team?   Ask about this presentation   Two Minutes is all you’ll need to re-energize your  organization’s top talent! Two Minute Motivation: How to Inspire Superior Performance is a session that will provide you with practical ways to jump-start your team’s energy and focus. Hailed by Fortune 500 managers as an easy-to-follow,

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30
Apr

Generation Next Keynote Presentation

  Stop the Generational Drama at Work!   Generation Next in Action  Ask about this presentation Sure, we know all about the generations in the workplace. The Boomers are hanging around. The Millennials are pushing hard to advance. The Xers are squeezed in between. The generational transition is here to stay. What can you do TODAY to better manage the generational

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