Want Them to Learn? Hang Up on Them!
Kevin is a service supervisor for a mid-sized mechanical contracting firm. He has six technicians visiting customers every day. As […]
Blog, Decision Making, Decision making process
Blog
Blog, Decision Making
The Magic of Freedom Within a Framework
One of the questions I get from time to time is, “How do I provide the freedom to make decisions
Blog, Critical Thinking
Customer Utensils? It’s Not on the Checklist
I frequent a particular fast-food chain because I like their salads. But I’ve noticed a little detail that can be
Blog, Decision Making
Well Intentioned But Tuned Out
I was sitting in a booth at a fast-food restaurant grabbing a bite to eat. The store manager was in
Blog, Critical Thinking, Decision Making, MYBDN
Don’t Fix the Cat’s Leg
Deanna is my hair stylist. She is a sweet twenty-something who sometimes overshares as she gives me a trim. Last
Blog, Decision making process, Hiring People
Teach Your New People the Top 15
It happens all the time. A new hire arrives for the first day of work. The supervisor rattles off a
Blog, Critical Thinking, Decision Making
Have Your Young Professionals Learned How to Fail?
Yes, you read that correctly. As I speak with employers every week, one of the concerns they mention is the
Blog, Critical Thinking, Decision Making, Decision making process
Are You Wrapping Your Kids in a Burlap Blanket?
My wife and I and our friends, Bill and LuAnn, were sharing stories about our twenty-something kids. As we discussed
Blog, Decision Making, Decision making process
Where is Your Locus of Control?
One recent morning, I was standing next to a woman in a local café. She appeared agitated, but I didn’t
Blog, Critical Thinking
Making a Game of Repetitive Work
Like anyone, there are times when I am saddled with a repetitive task. Whether it’s raking the lawn, stuffing envelopes,