“If I’m Passing You On the Right – You’re an Idiot.” That’s what the sticker on the back window of […]
Have you ever offered to help someone who seemed overwhelmed, only to have them refuse the offer? My wife and
A colleague of mine manages a call center. Several times she has regaled me with stories of things that a
For the past 30 years, I have taught employers that taking time to observe behavior is so much more effective
I’ve been studying decision makers for more than 30 years. Some have run small businesses, others large conglomerates, still others
A college, seeking to substantially increase the number of students it recruited, made the decision a few years ago to
We all face them at times – those moments when the unexpected happens. It might be harsh words from someone
Are you paying the toggle tax? Pretty much everyone does. What is the toggle tax? It’s the drain on our
Have you ever served on a committee or task force where everyone sits around a table or on Zoom discussing
How many legitimate messages do you receive every day? I’m not talking about all the spam that drives us nuts,
