Tag: decision making process

19
Feb

Managing the Competition Between Intuition and Worry

Last week, I was in conversation with a colleague about whether to hire a new digital media manager. I said, “My intuition is to sign the agreement, but I’m worried that she’ll skip out the minute something better comes along.” “What is the difference between intuition and worry,” he asked. That posed an interesting distinction that we all tend to

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12
Dec

Slow Down and Make Your Best Decisions

You hear people say it all the time – “I’m just sooo busy!” Yes, we all make more decisions these days. But are they the decisions that really count? In reality, most of these choices have little, if any, effect on our long-term outcomes. But then there are the decisions that can impact our job, our relationships or our pocketbook.

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6
Sep

Want Them to Learn? Hang Up on Them!

Kevin is a service supervisor for a mid-sized mechanical contracting firm. He has six technicians visiting customers every day. As new technicians joined his team over the past couple of years, more and more of his communication with the field would go like this – The phone would ring. He would answer it. The technician on the other end would

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22
Jan

Have Your Young Professionals Learned How to Fail?

Yes, you read that correctly. As I speak with employers every week, one of the concerns they mention is the apprehension many new graduates display when compelled to make a decision for which there is no right answer. Sometimes this apprehension takes the form of endless questions. Sometimes it appears to be a lack of urgency. Sometimes it looks like

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18
Dec

Where is Your Locus of Control?

One recent morning, I was standing next to a woman in a local café. She appeared agitated, but I didn’t really think about it as I added a bit of cream to my coffee. A few seconds later, one of the staff approached her. “I’m sorry for the delay,” he said. “We’ll have the order ready in ten more minutes,”

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16
Oct

Is Too Much Information Your Worst Enemy?

When was the last time you complained about dealing with too much information? Chances are, it was in the past week, if not the past day. Information overload not only produces a sense of stress and tension, it prevents us from doing our best work. Research by psychologists Daniel Kahnemann and Amos Tversky has demonstrated that people are unable to

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7
Jun

Where’s Your Happiness Set Point?

Why do people sabotage themselves when things get too good? Over the years, all kinds of people have postulated about the reason this happens. My favorite explanation comes from psychologist Marc Schoen, Ph.D., author of the book Your Survival Instinct is Killing You. He writes “Scientists have found that we each have our own happiness “set point,” the genetic and

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26
Nov

Are You Industrializing the Coffee Cake?

One of my small indulgences is the coffee cake at Starbucks. I’ve always loved digging into it with a fork and feeling its moistness in my mouth. Up until recently, it’s been served on a plate. They’d even heat it up for you if you asked. While I was waiting to order, I’d stare at the pieces in the display

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7
Oct

The Secret Truth About Dishwashing

Dishwashing is a chore that most people try to avoid. There are even jokes about guys eating out of anything that will hold food just to skip this mindless task. But Bill Gates says he likes it. Yes, that Bill Gates. A couple of years ago, Gates mentioned that “I do the dishes every night — other people volunteer, but

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20
May

Vanquish Multitasking with These Seven Steps

Jackie can answer customer calls, complete reports, text her kids and keep her eye on Facebook all at once. She may seem a bit scattered at times, but prides herself on efficiency. She also thinks people who can only focus on one task are squandering time. Elaine is one of those people. Rather balancing five activities at the same time,

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