Customer Utensils? It’s Not on the Checklist
I frequent a particular fast-food chain because I like their salads. But I’ve noticed a little detail that can be […]
Blog, Critical Thinking
Decision making
Blog, Decision Making
Well Intentioned But Tuned Out
I was sitting in a booth at a fast-food restaurant grabbing a bite to eat. The store manager was in
Blog, Critical Thinking, Decision Making, MYBDN
Don’t Fix the Cat’s Leg
Deanna is my hair stylist. She is a sweet twenty-something who sometimes overshares as she gives me a trim. Last
Blog, Decision making process, Hiring People
Teach Your New People the Top 15
It happens all the time. A new hire arrives for the first day of work. The supervisor rattles off a
Blog, Critical Thinking, Decision Making
Have Your Young Professionals Learned How to Fail?
Yes, you read that correctly. As I speak with employers every week, one of the concerns they mention is the
Blog, Critical Thinking
Making a Game of Repetitive Work
Like anyone, there are times when I am saddled with a repetitive task. Whether it’s raking the lawn, stuffing envelopes,
Blog, Decision Making
Get Your Front Line Thinking About Your Bottom Line
I love my kids, but they leave the lights on. They’re both in college now, but when they returned for
Blog, Critical Thinking
Are You Learning from Your Mistakes?
A long-time contractor recently told me of taking charge of a building project when he first got started. Having just
Blog, Decision Making, Decision making process
The Blessings and Curses of Conveniences
Dan, a senior executive, recently told me of driving around in his prized 1977 Chevy pickup with his 16-year-old grandson.
Blog, Decision Making, Decision making process
Is Too Much Information Your Worst Enemy?
When was the last time you complained about dealing with too much information? Chances are, it was in the past